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essay by ronas12345 • 16th August 2016 • Course work • 359 words (2 pages) • 556 views
Customer service is an integral part of today's business model. The provision of a good customer service is one of the goals of the company. With a good customer service, a company can keep its customers and with a bad customer service that can lose its customers.
The market for online shopping grows enormously. I prefer online shopping because it saves time, easy and efficient. One of the most online market I used is Amazon. I am very satisfied with the customer service that the Amazon offers. This can be the reason why I often shop at Amazon.
The first thing I liked at Amazon is that they offer free returns. With the online shopping we never know the conditions of the product we get. I have received some times some faulty products when shopping when shopping at the Amazon. In this case, contact the customer service of the Amazon, and they offer me a free shipping label to return your product.
The second thing I am impressed with Amazon is the number of ways to contact Amazon's customer service. I can send either the customer service or the live chat with a customer service with a customer service representative with a customer service representative by e-mail.
The last thing I am impressed with the Amazon customer service is the option you offer to compensate for your customers. They offer either a full refund for the return of the faulty product or give discounts to the faulty product, if a customer wants to keep the defective product. Once I bought a new smartphone from Amazon. When I got the phone, there was a bit scratching on the back cover of the phone. I took the pictures of the scratch and I have sent the Amazon customer service with pictures and an invoice for the order by e-mail. The next day I received answer to the complaint, and they gave me the opportunity to keep the same phone at a lower price or swap the phone for new ones. Since then, the damaged was not so big, I decided to keep the phone at a reduced price.
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